VON Membership Support:
Alumni Help Desk:
support@helpdesk.dartmouth.org
(603) 646-3202
Quick Fix for Password Problems: If you've already activated your VON membership but can't remember your password, click here to reset.
Vox Online Network services are provided free by the Dartmouth College Office of Alumni Relations Information Resources Unit in cooperation with Dartmouth Medical School, Thayer School of Engineering, and Tuck School of Business. Use of VON data is limited to faculty, staff, and alumni of Dartmouth College; unauthorized commercial use is prohibited (see VON policy). Dartmouth College reserves the right to terminate or suspend any graduate's membership in VON for any inappropriate use of the network.
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If you're a graduating student, you can forward your Dartmouth student email to your new Dartmouth alumni account or to another email address. If you're an alum, you can forward the email in your alumni account to another address, or vice versa.
Set up Forwarding via the Web
To set up your forward via the Web, update your alumni email account. You'll be asked to provide your full name and alumni email password (using the secure server feature); then you'll enter the email address to which you'd like messages addressed to <your.name.class@alum.dartmouth.org> to be forwarded. The email forwarding is effective immediately
Set up Forwarding via Email
You can request changes to your personal information by email, which will be processed within 3–5 business days and confirmed by return email. Send an email message to support@helpdesk.dartmouth.org with the following information:
1. Your name and class (not case sensitive): For example:
" Jane A. Doe '81", or " Jane A. Doe '89Tu"2. A request to change your forwarding address, including how you want it changed.
Because email is unsecure and to protect the security of your account, we require all of the following pieces of additional information for verification:
A. The name of your secondary school
B. Your major
C. Your Dartmouth ID number or the last four digits of your social security number
D. Your date of birth
E. A phone number where you can be reached if necessary
Changing to Full Access
You can change your type of service (from Email Forwarding service to Full Access service, or vice versa) online by pointing your Web browser at Update or Change Your Account Password or by sending a message to <support@helpdesk.dartmouth.org>. Changes in type of service that are made online are effective immediately; changes that are sent by email will be processed within 3 - 5 business days. Changing the type of service may mean you need to reinstall and/or reconfigure the email software on your computer.
You will be asked to provide your full name and Vox Alumni Network password (using the secure server feature) and then enter your active email address. The new email forwarding address is effective immediately. This is the way to go if you wish to consolidate your messages into one account.
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